Hillbrush products are renowned across the globe for the highest standards of performance and reliability. We believe in providing the very best quality and service to our customers and aim to deliver a comprehensive service from enquiry to delivery.
We strive to understand the needs of our customers and to exceed their expectations at every opportunity. Through constant communication, listening to comments and suggestions and managing change, we continue to evolve and adapt to suit demand.
The Hillbrush Senior Management Team is committed to quality leadership and will provide:
- Organisation and support to satisfy the needs of customers and suppliers
- Equipment and facilities to ensure the smooth running of all systems and processes
- Training and education to all employees to support and enhance their performance.
Hillbrush is very much a team and is successful as a result of a co-ordinated effort to work together using defined requirements and procedures. Consistency throughout all phases of work, across all departments helps to ensure customer satisfaction before and after a sale.
Operating an open style of management where issues and concerns can be raised early means corrective/preventive action can be taken. We encourage all staff to promote an ethos of excellence across the business from administration to production and work together to produce high quality with minimal errors, specifically:
- To work to the company’s quality policy and associated documents
- To highlight areas for improvement to meet the customer’s requirements.
The quality policy and corresponding manual outlines the requirements and procedures to be followed by all Hillbrush personnel to maintain the expectations of the customer, issued with my authority and commitment.
Hillbrush is committed to a policy sympathetic to protecting and preserving our environment, minimising environmental impact at all stages of production, and in the way we package our products.
- All the vegetable fibres used in our brushes are sourced from developing countries, which supports local communities and furthers our commitment to corporate social responsibility.
- Hillbrush has an FSC® (Forest Stewardship Council®) Chain of Custody certification (TT-COC-001562) for wooden brush backs and other wooden products. This means that the FSC® raw material used to produce these wooden parts can be traced back to an FSC® certified forest. The non-FSC® timber used by the company comes from managed forests or from suppliers with other sustainable timber schemes (such as the German PEFC™ scheme).
- We encourage our customers where possible to change from buying brushes with fitted handles to threaded handles. Packaging is much smaller, reducing transport costs and carbon emissions.
- Hillbrush strives to use a minimal amount of packaging materials and complies with all EPA (Environmental Protection Agency) packaging waste regulations. The weight of packaging per product is available on request.
- All plastic products manufactured by Hillbrush comply with EPA (Environmental Protection Agency) recycling regulations.
- Energy and water consumption are a prime concern and air from our main extraction system is recycled back into the production building to reduce the loss of heat. We have also installed automatic taps to further control our water consumption.
- All packaging received is recycled.
- The Company has recently updated its moulding machinery with energy efficient machines using considerably less power.
- In 2017, Hillbrush constructed a brand new manufacturing and office building. Efficient LED lighting has been installed across the site, operated via sensors and timers to reduce energy wastage. Wall and roof insulation is compliant with the latest energy efficiency standards. We have installed two electric car charging points for environmentally friendly vehicles.
- We have installed a 250kw PV solar generating system at our new facility in Mere, Wiltshire.
Corporate Social Responsibility (CSR)
Modern Slavery Act
Hillbrush does not currently have a Modern Slavery Act policy, but would like to make the following statement:
Hillbrush does not support or condone slavery or human trafficking and takes its responsibility to be alert to the risks within our business and in the wider supply chain that we are engaged with extremely seriously. Hillbrush staff are expected to report concerns and management are expected to act upon them.