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Frequently Asked Questions

Here you should be able to find answers to our most frequently asked questions. If there is anything you are unsure of or your question isn't listed here, please contact us. If we feel your question will be helpful to other people visiting the website, it will be added here.

General Questions


Why the Salmon logo on your old branding?

The Salmon logo was created in the very early days of the company, when the two founders, Fred and Bill Coward, were trying to decide upon a suitable brand for their products. The name "Hill" Brush was because the company started in a small building beneath Castle Hill in Mere, Wiltshire, UK. You can clearly see the hill when passing on the main road link from London to Exeter, but it was thought at the time that an image of a hill was not very appealing to them.

Both brothers were keen salmon fishermen, and thought if they used a "Salmon" as their logo, it would remind them of their favourite pastime, when not selling brushes.

In 2016, the Hill Brush Company rebranded and became Hillbrush. This rebrand also brought about a change from the old, oval HBC logo to the new Hillbrush logo, which you can see on this website. You can watch a video showing the progression and the change from old to new on our YouTube channel. You can also read about the rebrand by clicking here.

Since rebranding in 2016, we had a lot of products with the old Salmon brand on (particularly our Hygiene products) still in stock. As stock is continually growing, the new brand will filter down onto the products so you may receive a mix of new and old branded stock. Please note that all products, both old and new branded are the same, high quality product and comply with all the same regulations and certifications. 


What is a "Scavenger brush"?

A "Scavenger" brush is a stiff broom with long fibres, which is used to remove heavy dirt. The term arose because the brooms "sought out and removed" or "scavenged" for dirt.

 

What is a "Platform broom"?


A "Platform" broom is a broom that is wide and narrow, with an exposed length of brush fibre of approximately 100mm. Typically a platform broom has a flat back, or block, and is used for sweeping large open areas, such as pavements, factory floors, station platforms, school halls etc.

They are produced in lengths from 356mm (14") up to 914mm (36"), with varying textures of natural and synthetic fibres.

 

Where would I use a churn brush today?


A "Churn" brush was so named because it was designed for cleaning milk churns in the days when they were used to transport milk from farms to milk factories. They are made with a wedge trim to allow the brush to reach into the corners of the milk churns, and the fibre used in better quality brushes is a unique natural fibre called Bahia. Bahia comes from a palm in the State of Bahia in Brazil, and will not rot or distort. Churn brushes are therefore especially good for use in wet conditions.

Nowadays they are used on most building sites for cleaning cement mixers, barrows and tools, and are also widely used in domestic garden situations. How many times have you needed a suitable brush for cleaning the mud off your Wellington boots?

 


Technical Questions


What is the status of my order?


If you would like to know the status of your order, please check your account area. If you cannot find the information you require please contact us via email or by using the contact form.

Why are some products priced so high?


We use a variety of different materials and technologies across our different ranges, so some brushes that might look similar to others feature special fills and materials, or perform a special task that the other brushes don't. A good example of this would be our Anti-Microbial Hygienic Tools® range, which uses silver-ion technology. We also manufacture a lot of our high-end products here at our factory in England, which makes them more expensive to produce.

Where else can I buy Hillbrush products?


We have a number of suppliers around the world who stock our products. If you are hoping to buy a product and can't get what you want on our website, please contact Customer Support on our contact page and we will help you find your nearest Hillbrush supplier.

Do you manufacture your brushes in the US?


We manufacture some of our brushes in the US, but a large proportion of our brushware, particularly the Hillbrush Hygiene items come from our UK manufacturing facility.

Where do you get your materials?


It is important to us to support farmers, not only in the UK but worldwide. We source the best quality materials from them.

What does "Trim length" mean?


The "trim length" is the exposed length of brush fibre. In other words the distance from the surface of the sweeping part of the brush to the face of the brush back.

How do I know which brush to choose?


If you are in food manufacturing or any area that requires a strict segregation of areas and high standard of hygiene, you would need to look at our Hygiene Range. For horse care and cleaninf brushware, have a look at our Equestrian range, which includes our Champion Brush brand. Any Janitorial or Sanitation applications should use our Jan/San range. We also offer bespoke products. You can find out about our different ranges on the homepage or by using the top level navigation menu.

How long should a brush last?


The life of a brush can vary considerably, depending on the care, usage, and the type of brush. Even well made brushes used frequently in an industrial environment might only last a few months, whereas a cheap household brush used occasionally could last for many years. It is important to match the right brush to the right job. Cheaper brushes tend to be filled with inferior materials, so the old adage is usually true – you get what you pay for.

The type of material in a brush really does make a difference. There are many different types of natural and plastic filaments on the market, which look and feel very much the same, but which have different wearing properties. Hillbrush has undertaken various experiments with the life of brushes, especially hygiene brushes, using a specially designed "brushing" machine. This machine counts the strokes brushed on specific surfaces that can be changed to simulate different sweeping conditions. It was found that after 300,000 sweeps on a tarmac surface for instance, a brush filled with polyester was worn to the same extent as a similar brush filled with polypropylene, which had only completed 10,000 sweeps. Polypropylene is cheaper than polyester, but looks the same. The difference between similar looking natural materials is if anything even more radical. The best (normally expensive) natural materials are incredibly effective and durable, while the worst (normally cheap) are liable to sweep poorly and wear quickly, particularly in wet conditions.

The life of a brush can generally be lengthened with common sense measures: Don’t scrub with a brush not designed for it. Don’t use brushes made for indoor use outside. Store outside brushes in a dry place out of direct sunlight. Always allow brushes that have got wet to air in a dry environment (particularly with natural materials). If you are using brushes with chemicals or chemical solutions, check to make sure that plastic filaments in particular will not be attacked. Always bear in mind that both chlorine and strong natural sunlight degrade all brush filaments eventually. Try to store brushes with the filaments away from surfaces, or better still hang them up after use.

I have a suggestion about how to improve a brush


We have been manufacturing brushes for over 90 years but we are still learning. We always listen to our customers' ideas and incorporate helpful feedback into our line if we believe it is beneficial to do so. Feel free to send us your suggestions, but please note that we cannot guarantee we will put them into development.