Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.

Goods cannot be returned, except by prior arrangement.

If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 30% of the original selling price from the refund amount.

In the case of damage to or partial loss of the goods or shortages of the packages, notification of this must be received within three days of delivery. The goods received must have been signed for as damaged or incomplete.

Returning goods

Returns via courier collection

Complete our online form including: order number, stock number, the reason for the return and whether you want a refund or a replacement.
We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return - free of charge.

Print out and send our returns form (pdf).

Refund policy

Products we are unable to refund or exchange

We are unable to offer a refund or exchange on personalised, made-to measure products unless they are faulty.

Delivery charges

We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.

Cancellation of made-to-order products

Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer. We will charge a cancellation fee of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.